Refund Policy

Thank you for shopping at Tre Mari Bakery. If you are not satisfied with your purchase, we're here to help. Please contact us within 3 days of your purchase in order to begin the process.

To contact us please call 416-654-8960 or email us at catering@tremaribakery.ca .

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order. If possible, you may come to pick up the correct food item, or we can deliver it to you. 

If it is not possible for you to pick up your ordered item or for us to deliver, you will be refunded the amount of the item. You will receive the credit within a certain amount of days, depending on your card issuer's policies. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to a staff member.

Food Order Incomplete

On the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. 

We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty. 

Contact Us 

If you have any questions on how to return your item to us, contact us.